Tag Archives: violation of rights

New Situations: Fun and Frustrating

Last Friday night was a night that Lauri and I had been anticipating for several months. It wasn’t intergalactic travel or anything. (I’ve been waiting for that for far longer!) It was just a date night that we made special plans for. Normally, if it is our night to spend with the kids we make sure they are involved with whatever we do. This time the venue wasn’t kid friendly. Luckily we have great friends who setup a sleepover. Thank you! The girls had so much fun they didn’t want to come home. (I’ll choose not to take that as a commentary on my parenting abilities.)

The night was centered on the late show at a local comedy club (I won’t mention the location since we don’t want them boycotted or any other backlash).  As with many comedy clubs, it is a small space with a lot of people anxious to get to their seats, this means I need to be aware of everyone who comes close to us. I also have to remember that people mean well, however uninformed they may be. There were, as always, people who took every opportunity to touch Casper and I did a decent job of keeping calm (I think). Based on the number of people in this space and the general admission policy Lauri did help us and asked to be called to the front of the line when they were ready to seat guests. (Editor’s Note: We got there early and were at the front but some people moved the barrier and moved in while we were talking!) They did this, and allowed us to the front. You might think that this would resolve all the issues, right? We did too! Here’s how this works. You, as guest, stand at a podium, present your proof of purchase and an ID for all members in your party. With this step complete, the “podium dude” tells the staff where to seat the guests. (Have you spotted the issue yet?) So, we walk in, down a rather narrow hall and into space filled with a stage and as many tables as you can pack into an area by law. We have been there before, but not with a Dane. I needed a few seconds to survey room. As I did this the waitress puts menus on a table and barely waits for us to respond. The table they chose for us was against the front wall that shares the stage, and in a corner that wouldn’t allow us to move, much less see the stage or enjoy the show. Lauri spoke up for us and asked for another table. The waitress said, “We sat you here because of the dog.” About this time I’m done with my survey and I process the conversation happening. Before I can finish thinking “Oh S%!t” and respond, Lauri says “OH REALLY?! You know that’s illegal, right? Do you really want to discriminate based on a handicap at a Josh Blue show?” (He has CP too). The waitress scoots off to ask if we can sit somewhere else. (Wait, What? The room is empty sweetie?). So I tell Lauri, while we wait, that I want to sit over there. Over there, has a table backed up to a waist high wall with plenty of room to keep Casper out of traffic and safe, as well as great visibility of the stage, an access to an emergency exit. The waitress comes back and tries to seat us front and center, literally against the stage. If I said there was eight inches between these tables it would be generous.  (Again, way wrong answer!) I have a hard time fitting there, never mind having a Dane next to me. No way to fit Casper underneath and the narrow aisle meant that wait staff would be blocked. The waitress dropped the menus, told us we would have to share the table with other people and walked away. (Did you guess what’s next?) Lauri puts down her items in her hand on the table and leaves us to “have a word” with someone. At this point all I can do is stand there. I had a Dane in my left hand and no way to gather up her items and the menus without possibly scaring Casper. I really wanted to just go seat myself and allow the staff to cope with the change in their own way. I was stuck waiting, so I enjoyed the interaction between Lauri and the staff. I am at a comedy club; I just decided my show started early. As it turns out Lauri actually said. “Do you want to go in the back and ask Josh how he feels about a fan with CP being given a hard time over a seating preference?” As they came back I was finally able to state my preference.  We took our seats, after being told in a pointed, matter of fact manner, “you WILL be sitting with another couple”. (They must have been at the seven o’clock show, because we sat alone.) (Editor’s Note: When I went up to ask to speak to management the girl just looked at me and then turned and looked at another woman. This other person was apparently the manager. Nice service. She did try to say that they were worried about the dog in the way and I again told them that we would worry about that but by putting us in an “out of the way” seat was a violation of federal law. I pointed to where we should sit to be best for everyone involved and she complied.)

We enjoyed the show with no further incident, other than those who had one too many practically trying to trip over Casper (he was out of the way entirely). Josh was hilarious, and I particularly enjoy the one liners he throws in that are inside jokes for those of us who deal with disabilities daily, and watch those who have no idea wonder if it’s ok to laugh. It’s priceless. Lauri and I left with tears of laughter; while others… well they didn’t seem to get all the jokes, oh well.  It was good to see Josh Blue again, and to be able to let him meet Casper after the show. I think Casper was trying to tell Josh “Hey, you’re like Daddy, if you need a Dane I know some people.” We’d hoped to spend longer and chat but the audience was queuing up behind us waiting for their chance to meet the performers so we wished him well and thanked him for what he does. We will no doubt see him on his next tour. I’m sure Casper made an impression, He always does!

All of this could have been avoided if they had just spoken to us and said something like, “We haven’t been in this situation before, what works best for you?” Always talk to the handler, don’t assume you know more than you do. I had the venue scoped out in seconds. I work with a dog every day. Do you? If your answer is no, talk to the handler, period!  Let’s even extend this past a dog to someone in a chair, or other mobility issues. If you see a customer and think they may have a need for a moment of attention, by all means, speak up, act accordingly and you will likely be able to help with very little effort on your part. Oh, another plus, is you will likely be generating return business at the same time! Unless of course you don’t like money then by all means, please think inside your neat little box. We can go elsewhere.

Calling All Casper Supporters! (Ghost Stalkers?)

Along with this blog most of you know we also maintain a Facebook page and an Instagram. We use these platforms to also educate about disabilities and service dogs. We also like to post heartwarming stories about animals and kids, etc… We want to educate and entertain. I hope we are doing a good job. Part of maintaining all of this means that we encounter situations online that inspire us to do further personal education. One of these incidents happened today and I really need to share the story.

So, you all know how we feel about fake service dog, right? If not then you need to read the rest of this blog. Really… all of it. I mean, we really hate fake service dogs. Today I found a photo on Instagram that I felt I needed to comment on. It was a photo of a dog in a Target shopping cart. I did not suspect there was any fraud going on, just some ignorance about how troublesome it can be to take your pet in public.

Here is the part where I would love to share my comment and the photo of this particular dog, but I can’t. I can’t because they took so much offense to my mild concern that they blocked me from their feed. I am sure you can find it on Instagram under @thefrenchduke. Just look for the cute French bulldog in a Target cart. I will just have to share with you what I remember and not verbatim.

I commented that while I love looking at pics of Duke, he really is an adorable dog, I felt the need to point out that people should not bring their dogs into shops (except pet stores) because it can be a distraction and a danger to service dogs and their handlers. I ended saying I was sorry, but felt I needed to give a PSA on that.

I felt this need because many pet owners had already commented that they wanted to take their dog into Target now. The owner of Duke, who has her own Instagram feed under @amybriggs, commented that “no one said anything” when she brought him in. With these comments I felt it was truly a pet and I thought people should be educated. Not just the owners of Duke, but all of the followers. You see, @thefrenchduke as over 2300 followers after being featured on Huffington Post. That is where I heard of them.

Immediately @amybriggs responded that it was none of my business, but that Duke was a “registered” (we all know that they are not registered at all, but are called certified) service dog and that she would not allow my negativity on her page, etc…

I tried to respond with an apology and to explain that I did not mean harm. I was not being negative. I also mentioned that there was no evidence in any photos or the profile that Duke was a service dog so my assumption was well founded. Also, I stated that as a service dog handler I was sure she understood my concerns.

You see, at this point I was still giving her the benefit of the doubt. Then my comment would not go through. I had been blocked. I could see her comment, but could not respond. I started to question her authenticity. Why would she be so mad and block me if she was truly a service dog handler?

I tried to go back to see more comments but now I could not even see the account. That is until 2 more people responded directly to me. One was just a jerk with a rude comment. The other was @thefrenchduke. They had decided to DELETE the original response from her personal account and the restate, more politely, that Duke was a “registered” service dog.  Still, though, I could not respond.

I am not totally convinced they are lying and it is driving me mad that I cannot let them know that what they are doing is not only rude, unsafe, and ignorant, but more importantly, illegal. I am also pretty irritated that they have so so so many followers when they are violating federal laws with their dog.

If I am wrong, then I invite @thefrenchduke to prove Duke is a service dog. No, there is not paperwork to prove this, as our readers know, but a handler would know the actual laws. They would also be able to tell me what kind of service Duke provides and who trained him. And if he is a service dog, I encourage them to be proud of that. Use your popularity to increase service dog awareness! Do not hide your disability. Educate.

Readers, if you have Instagram, please help me educate this account and their followers. We have to put a stop to these fake service dogs all over the country.