PSA Mondays: ADA Laws and Service Animals

(I am assuming that most of you have read our last 2 blog posts and are up to date on what happened this weekend. If not, please go here and then here.)

Now, for those of you who know all about service animals I apologize about the post. I feel compelled, however, to post this today because of some comments I received on our two most recent blog posts. In an effort of fairness I have approved those comments and you can read them. I do not make comments go through moderation so that I can edit people or pick and chose what goes on the blog. I only do it so that spam links, foul language, and threatening posts do not go on the page.

One of these comments claimed that we are not educating people with this blog as we have set out to do. They accuse us of using it to vent about bad experiences we have had. Those of you who know us or have been reading this since the beginning know better, I hope.

Still, we have decided that some people might need some basic 101. To make it even more clear to us, after we decided what today’s blog would be about (on the way to SDP yesterday) and we were forming this in our minds, we encountered another place that needed some education. (We told you we knew it was just the beginning of this happening to us.)

We went to eat after leaving SDP on Sunday. There was an outdoor area and a family was eating there with another dog. It was gorgeous out so we would have loved to stay outside, but we didn’t want to have to worry about Casper getting distracted. The hostess, who was outside the door, didn’t even ask if we wanted inside or outside and pointed to a table immediately next to the other dog. We explained that Casper was working so we needed to go inside, away from the other dog. She asked us to wait outside and went in to get a waitress. A waitress came out and said that he couldn’t come inside. I explained that he was a service dog and handed her a card with the law on it (we were ready this time). Again, they went inside and  made us wait outside. Finally, we were admitted and people were very kind. We are not upset with this establishment because there was no malice. No one insulted Casper. They were just uneducated. We did speak to the manager who reassured us that he knows the law and that they should have known it too. We told him we did not wish for anyone to get in trouble, but they needed training.

Ok, that said I will move on to the purpose of this blog.

We have a business card in Casper’s vest that we can hand out, if needed, that sums up the ADA law in reference to service animals. It does not go into deep detail, but it gives the basics. For anyone wanting to read more, you can go to the ADA website and view the most recent (2011) revision of laws pertaining to service animals.

Here is a photo of the cards we carry:

Front of ADA laws card


Back of ADA laws


I won’t get into every word on the card, but let’s talk about the front side, which is the basic summary of our rights and also includes a toll-free number for the establishment to call. The back has FAQs for the establishment and I won’t go into those right now for brevity’s sake.

In bold, the card states, “I am a Service Animal and my right to accompany my handler is protected by Federal Law.” Now, if it were me, and for 36 years of my life I was without a partner who had a service dog and I also worked in restaurants and retail for most of my adult life, that statement alone would be enough. Actually, I knew the laws from the early days of employment because it was covered in training as it should be in ALL public establishments.

That is not enough for everyone, however. Restaurants will especially think that they do not have to comply because of health regulations. Therefore, the card goes on.

“In accordance with the Americans with Disabilities Act of 1990

Business may ask:     1) Is this a Service Dog?
     2) What tasks does the Service Animal perform?”

That is ALL you are allowed to ask. And the same goes for employers of someone who has a service animal. You cannot ask, “What is your disability?” or “Why do you need a dog?” Not only are these questions rude, they are illegal. When we are asked we tell people that Casper is a mobility dog. If they don’t understand that (because we talk to kids a lot about what he does) we will say he helps Dan with his balance, walking on stairs, or getting up and down if he falls or even bracing to get up from a seated position. They do not need to know anymore than that.

“Business May Not:
1) Require special identification for the animal.

     2) Ask about the person’s disability
     3) Charge Additional fees because of the animal     4) Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons.”

Now, I understand why some people do not agree with #1. There are plenty of people who bring in fake service animals. However, we should not bear the burden of proof that our animal has been certified. There are rules about how the animal should act (getting to that next) and that is all we need to fulfill. Can you imagine if you had to carry your child’s birth certificate (or your own) with you wherever you go? I don’t even carry my social security card with me. It is not safe. And it is a hassle. If you think going everywhere with an animal is easy, it’s not. It is like going everywhere with a small child (except often the animal may behave better). We do not get to just “run in” anywhere quickly anymore. We have to make sure we have bags, leashes, bowls, and sometimes his food, wherever we go. We have to stop in the middle of things to walk him. It is not easy. The last thing we need to add to it is keeping track of important paperwork every day.

We just covered #2. Don’t do it.

Number 3 applies mostly to hotels. The dog is not there by choice, it is by necessity. We are responsible for any damages he might cause anywhere, but no upfront fees can be charged. It also applies to rental property pet deposit. Rentals that do not allow pets are also required to allow service animals.

Rule 4 here pretty much sums up the most basic point of this. You cannot require, for example, that we eat outside because we have a dog. Furthermore, you cannot put us in a special room, or off to the side where we won’t “bother” others. We also cannot be treated poorly. (An example is when we were traveling and the waitress told the dog he was in her way and then made an effort to show us how put out she was throughout the meal.)

“A person with a disability cannot be asked to remove his service animal from the premises unless:     1) the animal is out of control and the animal’s owner does not take effective action to control it.
     2) the animal poses a direct threat to the health or safety of others.”

This is the part where we, as service dog handlers, are responsible. During our recent “incident,” if Casper HAD been the one in the store barking and growling, or if he was acting wild and knocking thinks down, then the shop owner would have every right to make him leave IF (and this is the important part) we did take not immediate action and successfully get him under control. We have had issues outside where Casper would pull and bark a greeting at another dog (his bark is LOUD) and that would be unacceptable in a shop. However, a quick tug at his correction collar and a “leave it” would stop that behavior and have him back in control and we would be fine. Of course, on Saturday, Casper did not bark, tugged only slightly toward the dog (after it barked) and was immediately in a down-stay before he was even reprimanded by the shop employee. In other words, he was legally allowed to be there. Also, an establishment may not refuse to offer goods and services once the service animal has been removed as requested.

As to the second part, any service animal that bites, scratches, knocks someone over, etc.. can be removed. A service animal cannot be removed if someone is allergic or has a fear of animals. Reasonable accommodation for both parties will be made by the establishment. I worked for an airline for a time and the rule on a plane is that the service animal has priority and someone with an allergy must be rebooked on a different flight.


“Refusal to provide equal access to people with disabilities with service animals is a federal civil rights violation, provided by the American Disability Act of 1990. Violators can be required to pay money damages and penalties.”

In other words, they can be sued.

Now, we believe that the American culture has become sue happy. We don’t want to ruin anyone because they did not know that law. However, we don’t think that people can be allowed to treat those with disabilities like second class citizens. Civil rights are quite important to us and if a company continues to refuse access to us, or someone else, they may face legal action. We did not want to do this in the case of Mystical Elements because it came down to an issue of ignorance and fear. We feel that we educated that store and staff and are certain it will not happen to anyone in the future.

I hope this EDUCATED our readers better than we have done as yet. And stay tuned for a fun post tomorrow. Casper was a little naughty at home this weekend!!

written by LJS

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8 thoughts on “PSA Mondays: ADA Laws and Service Animals

  1. Diane B Stern September 10, 2013 at 11:27 pm Reply

    Enjoyed the blog. Very informative & gave me a better understanding of the law.

  2. Hilda September 9, 2013 at 2:38 pm Reply

    Thank you for posting the rules; quite enlightening! I hope all shop keepers read your blog and get educated.
    I can’t wait to read tomorrow’s blog!! Casper, naughty…NEVER…LOL!!

  3. Sharon September 9, 2013 at 2:16 pm Reply

    Thank you, Lauri, for this great reminder to those who thought they knew the rules and for educating those who did not. Keep up the good work with our favorite “Secret Service Dog”.

  4. Catherine McGerray September 9, 2013 at 1:14 pm Reply

    Thank you. I found that quite enlightening as I did not know all these rules even though logically it all makes sense. I must look into the rules in Canada and see how our rules compare with the US rules.

    • casperthedane September 9, 2013 at 1:56 pm Reply

      I would love to hear how they might differ!

  5. Linda Craig September 9, 2013 at 12:37 pm Reply

    Well said! Thank you for letting us share your experiences both good and bad. I think it is an excellent way to educate your readers with the nature of your day-to-day life…both good and bad experiences. Keep posting…

  6. Laura Fahey Hron September 9, 2013 at 12:21 pm Reply

    Thank you for the awesome and quick summary of all the rules. You know, even when we all think that we know the rules, sometimes it’s not so bad to run over them. We all need a refresher course occasionally. Thank goodness they don’t take off points for slobber or kisses or you could be in real trouble. LOL. I just wanted to also thank you for allowing all of us into your lives. You, Dan and the “human puppies” really are doing a great job in educating people as to the real mission of the “super dog”, as is Casper.

  7. Karen Maitland September 9, 2013 at 12:20 pm Reply

    Lauri – Beautifully presented!! This should be required reading for employees of all stores. As an educator, I’m proud of you!
    nhteach (Karen)

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